For bill payments, these can be paid by bank transfer which you will find at the bottom of your invoice. You can also pay by card over the phone, but there is only one person handling the phone calls so please be patient and if there is no answer wait a short time and call again.
We cannot carry out any work in your home if any of the occupants are self-isolating, displaying any symptoms of coronavirus, and/or have received a positive diagnosis.
We cannot undertake work in a home where an individual is being shielded, unless it is to remedy a direct risk to the safety of the household, such as emergency repairs, and where our engineer is willing to do so. In such cases, the Scottish Government can provide advice to tradespeople and households.
You will be given an approximate time of arrival and a guide to how long the work is expected to take.
It is vital for your safety and the safety of our engineers that the following Operating procedures are obeyed to make sure that you and our engineers are kept safe. We expect you, and anyone else in your household to abide by the procedures our staff will follow whilst undertaking work.
On the day of the work, we will call ahead to ask if you or any occupants of the premises have signs of the virus, have been diagnosed, or are self-isolating, and to check that you are comfortable with our visit to take place.
We will ask you to stay in another room, away from the work area(s) while the work is being carried out, and with your permission ventilate the work area where appropriate, e.g. by opening a window or door to the property.
Our engineers will undertake all necessary health and safety precautions while in your home. This will include the following.
It is important that all these guidelines are followed to ensure your safety as well as ours. If you have any other questions before work starts, please contact us on the number below.
2 Fraser Street
Phone: 01463 716477
Monday - Thursday: 8:00am - 5:00pm
Friday: 8:00am – 4:00pm
Saturday & Sunday: Closed